The US company has confirmed that the bug has been fixed, and that it was a bug in the Microsoft Store that triggered the automatic installation.
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Let me bring you up to speed; a few weeks ago, some users were complaining that the official HP Smart Printer app was installing on their devices entirely involuntarily and randomly. They hadn’t initiated the installation, and in some cases, it wasn’t even an HP device.
You can imagine the trust issues this raises because having an app install on your device without your consent is never a good sign. Especially when you consider that printer connections have been a nest of security problems in the past.
An error that should be resolved by now
The thing is, it wasn’t very clear who was responsible, HP or Microsoft. The initial suspicion fell on HP, mainly because they own the app. But it seems it’s actually a Microsoft Store error, and Microsoft has publicly acknowledged it by updating its post on the Windows Security dashboard.
According to their statement, it’s a flaw in the Microsoft Store, which, for some reason, triggers the app installation without user interaction. Fortunately, they’ve assured that even if the HP Smart app got installed on your device, you won’t face security or printing issues.
Our investigations indicate that this issue is not due to an HP update. In most cases, it should be possible to use the printer as intended, including queued print jobs, as well as other functions like copying, scanning, or faxing. The printer on the device will continue to use expected drivers for printer operations.
However, this issue may affect associations with other printer apps provided by the manufacturer used to extend basic printer capabilities. If this is the case, some or all of those extended functions may not work.
Since the symptoms are related to the automatic installation of the HP Smart app, devices running Windows without access to the Microsoft Store are not expected to be affected by this problem.
We also know that this has affected various versions of Windows 11, not just the home editions but also the enterprise ones. If you want, you can uninstall the HP app without any risk.
Note: This content has been translated with an artificial intelligence tool, so the translation may be slightly inaccurate. The original version written by our editor is the Spanish version.